Refund & Cancellation Policy

This Refund & Cancellation Policy explains how cancellations and refunds work for services provided by SEK Online Services LLC ("we," "us," or "our"). It forms part of our Terms of Service. We want every client to feel confident and fairly treated, so if anything is unclear, contact us at contact@sekonlineservices.com before raising a dispute and we will work with you.

1. Custom services

Our work is delivered as custom professional services defined in your proposal or statement of work. Because we reserve time and begin work specifically for you, refunds are based on the work performed rather than a fixed product return.

2. Deposits and project fees

• A deposit may be required to reserve your start date and begin a project. If you cancel before work begins, your deposit is fully refundable, less any non-recoverable third-party costs already incurred on your behalf (for example, paid licenses or stock assets).
• Once work has begun, fees for completed and in-progress work are non-refundable. Any unused portion of a prepaid project balance, for work not yet started, is refundable.

3. Monthly and retainer services

• Ongoing SEO or retainer services are billed in advance for each service period (for example, monthly).
• You may cancel at any time with at least 7 days' notice before your next billing date to avoid being charged for the following period.
• The current period, once started, is generally non-refundable because the work and reserved capacity for that period are already underway. Where local law requires a prorated refund, we will provide one.

4. How to cancel

To cancel a project or recurring service, email us at contact@sekonlineservices.com with your name and project details. Your cancellation takes effect when we confirm receipt.

5. How to request a refund

To request a refund, email contact@sekonlineservices.com with your name, invoice or payment reference, and the reason for your request. We aim to review every request within 5 business days.

6. How refunds are issued

Approved refunds are issued to your original payment method through Stripe. Once processed, it typically takes 5 to 10 business days for the funds to appear, depending on your bank or card provider. We do not charge a fee to process a refund.

7. Chargebacks

If you believe a charge is incorrect, please contact us first so we can resolve it quickly. Filing a chargeback without contacting us may delay resolution. We keep clear records of work performed and approvals for every engagement.

8. Cancellation by us

We may end an engagement if fees remain unpaid, if we cannot obtain the information or access we need to proceed, or if the work falls outside what we agreed. In that case, you remain responsible for work performed up to the cancellation date, and we will refund any prepaid amount for work not yet started.

9. Contact

Questions about refunds or cancellations? Contact SEK Online Services LLC at contact@sekonlineservices.com or +1 212-518-8702. Mailing address: 1001 S Main St, Ste 600, Kalispell, MT 59601, United States.