Privacy Policy | SEK Online Services

This Privacy Policy explains how SEK Online Services LLC ("we," "us," or "our") collects, uses, shares, and protects information when you visit our website, contact us, or engage our services. We are the controller of the personal information described here. You can reach us at contact@sekonlineservices.com.

1. Information we collect

Information you provide: your name, email address, phone number, company, and the contents of any message when you use our contact form or email us, plus information you share while we work together.
Payment information: when you pay an invoice, payment is processed by Stripe. Stripe collects your card or bank details directly. We do not receive or store your full card number; we only receive limited confirmation details such as the amount, date, and a payment reference.
Information collected automatically: standard analytics and log data such as pages visited, approximate location, browser and device type, and IP address, gathered through cookies and analytics tools.

2. How we use your information

To respond to enquiries and provide the services you request.
To prepare proposals, process payments, and manage billing.
To communicate with you about your project, account, or support.
To operate, secure, and improve our website and services.
To meet legal, tax, accounting, and fraud-prevention obligations.

3. Legal bases for processing

Where applicable law (such as the GDPR) requires a legal basis, we rely on: performance of a contract with you; your consent; our legitimate interests in running and improving our business; and compliance with legal obligations.

4. Cookies and analytics

We use cookies and third-party analytics services (such as Google Analytics) to measure traffic and performance. You can control or disable cookies through your browser settings; disabling them may affect some site functionality. We do not use your data for third-party advertising.

5. How we share information

We do not sell or rent your personal information. We share it only with trusted service providers who help us run our business, and only to the extent needed, including:

Stripe, to process payments securely (subject to Stripe's privacy policy).
Analytics, hosting, and email providers that support our website and communications.

We may also disclose information where required by law, to protect our rights, or in connection with a business transfer.

6. Data retention

We keep personal information for as long as needed to provide our services, maintain business and accounting records, and meet legal obligations, after which we delete or anonymize it. Contact messages are kept until your enquiry is resolved and for a reasonable period afterward.

7. Data security

We take reasonable technical and organizational measures to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your rights

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, to object to or restrict certain processing, and to withdraw consent. Residents of the EEA/UK (GDPR) and certain US states (such as California, CCPA/CPRA) have specific rights, including the right not to be discriminated against for exercising them. To make a request, email us at contact@sekonlineservices.com; we will respond as required by applicable law.

9. International transfers

We operate from the United States and Canada and may process information in those countries. Where required, we use appropriate safeguards for cross-border transfers.

10. Children's privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children.

11. Changes to this policy

We may update this Privacy Policy from time to time. The version posted on this page is the current one, and the "last updated" date reflects the latest revision.

12. Contact us

For any question about this Privacy Policy or your information, contact SEK Online Services LLC at contact@sekonlineservices.com or +1 212-518-8702. Mailing address: 1001 S Main St, Ste 600, Kalispell, MT 59601, United States. See also our Terms of Service and Refund & Cancellation Policy.